Terms and Conditions Policy
This Terms and Conditions page explains the rules that govern use of Pokiez Casino and the relationship between us and anyone accessing or using our services. By using the site, you accept these terms and any related rules posted in the account area. Read the sections below carefully before registering, depositing, claiming promotions or playing. We set out account obligations, eligibility, acceptable use, bonus principles, payment rules, dispute steps and how changes to these terms are handled. Continued use after updates means you agree to the revised terms.
Account responsibilities
Keep account information accurate and up to date. One account per person is permitted unless otherwise authorised. Secure your login credentials and do not share access. Notify support immediately of unauthorised activity. We may suspend or close accounts that breach terms or show signs of abuse. Funds may be frozen pending verification or investigation.
Registration and verification
Provide true identity details and any documents required to verify identity or payment methods. Verification may be required before certain actions, including withdrawals. Refusal or failure to verify can limit access to services and payouts.
Eligibility requirements
Users must meet the minimum legal age in their jurisdiction. Access to services depends on local law and account eligibility. Restricted jurisdictions are listed in the full Terms and Conditions. Persons barred by law or excluded by self-exclusion schemes are not permitted to hold or use accounts.
Acceptable use of the service
Use the site lawfully and in good faith. Prohibited conduct includes fraud, chargebacks, collusion, using bots or automated tools, tampering with games, facilitating underage play, and sharing accounts. Use of VPN or other tools to bypass geographic or account restrictions is not allowed. Violations may result in suspension, forfeiture of funds and account closure.
Bonus and promotion rules - general principles
Promotions are subject to specific terms posted with each offer. Bonuses may carry wagering requirements, maximum bet limits and expiry periods. Bonus funds are non-transferable and may be voided for abuse or breach. We reserve the right to withhold or reverse bonuses where terms are breached or irregular activity is detected.
Deposits and withdrawals
Deposit and withdrawal options, minimums, limits and processing times are described in the cashier. Funds must originate from lawful sources in the account holder's name. Withdrawals may be subject to verification and limits. We may refuse or delay transactions that appear fraudulent or violate these terms. Fees imposed by payment providers are the user’s responsibility where applicable.
Dispute handling
Raise account or payment disputes via support channels. We will review and respond according to the procedures set out in these terms. Escalation routes and timeframes are published in the Help section. Final decisions are made in line with these terms and applicable law.
Updates to the terms
We may update these terms from time to time. Changes take effect on the stated effective date. Continued use of the service after the effective date binds you to the updated terms. Significant changes will be notified through the account area or site notices where practicable.