User Privacy Policy
We are Pokiez Casino. This Privacy Policy explains how we collect, use and protect personal information when you access our website, mobile app or related services. It covers the types of data we gather, how that data is processed for account management, payments and gameplay, the choices you have about your information, and the technical measures we use to keep data secure. Read this notice before you create an account, deposit funds or use features that require personal details. Using our services indicates acceptance of these terms and any updates posted here.
Types of data collected
We collect three main categories of data: personal, technical and transactional. Personal data includes name, date of birth, email, phone number and ID documents provided for verification. Technical data covers IP address, device details, browser and connection logs. Transactional data records deposits, withdrawals, wagers, wins and payment method identifiers. We also collect optional marketing preferences and support correspondence when you contact us.
Personal data
Name, contact details, date of birth and identity documents are used to verify identity and meet legal obligations. We keep only what is necessary for account management and compliance.
Technical data
Device and connection logs are used to operate the site, prevent fraud and detect suspicious activity. IP and location data help enforce restricted-region rules.
Transactional data
Payment and wagering records support deposits, withdrawals, account statements and dispute resolution. Transaction data is retained for accounting and regulatory periods.
How information is used
Account setup, verification and identity checks. Payment processing and transaction records. Game access and session management. Customer support and account notifications. Compliance with legal obligations, including anti-money‑laundering and responsible gambling measures. Limited marketing, where you have opted in.
Data protection and security practices
We apply technical and organisational measures to protect data in storage and transit. Encryption is used for sensitive transmissions. Access to personal data is restricted to authorised personnel and service providers on a need-to-know basis. We perform regular backups and maintain controls to detect and respond to security incidents. We do not publish personal data or share login credentials.
Cookies and tracking technologies
We use cookies and similar technologies to run the site, remember settings, analyse usage and deliver essential features. Session cookies support gameplay and login. Persistent cookies store preferences. Analytics and advertising cookies help improve features and measure campaigns. You can manage or block cookies via your browser settings; blocking some cookies may affect functionality.
User rights regarding data
Access - request a copy of the personal data we hold about you. Correction - ask us to update inaccurate or incomplete data. Deletion - request deletion where retention is no longer required by law or contract. Restriction and objection - request limits on processing or object to certain uses. Portability - request a machine-readable copy of data you supplied. To exercise rights, use account settings or contact support through the channels available in your account.
Data sharing and third parties
We share data only where necessary: payment processors, identity verification services, game providers, security vendors and regulators where required. Third parties process data under contract and are bound to protect it. We may disclose information to respond to lawful requests, prevent fraud or enforce our Terms. Aggregated or anonymised usage data may be shared for analysis without identifying individuals.
Data retention
We retain personal and transactional data for the period required to fulfil contractual and legal obligations, including accounting and regulatory retention periods. Where retention is no longer necessary we will securely delete or anonymise the data.
Updates to this policy
We may update this Privacy Policy. Material changes will be posted on this page with an effective date. Continued use of our services after changes indicates acceptance. Check this page periodically for updates.
Contact and complaints
For privacy requests or complaints, use the contact options in your account settings or our support channels. We will respond to requests in line with applicable data protection laws and provide information on next steps if you remain unsatisfied.