Contact our team
Need help with questions, account-related issues, technical faults or general feedback? Our support team can assist via live chat, email and phone. Use live chat for fast responses, email for documentation or non-urgent enquiries, and phone for account escalations or urgent matters. We can help with verification, deposits, withdrawals and app troubleshooting. Service hours and direct contacts are shown in the table below for quick reference.
| Department | Contact |
|---|---|
| Customer Support | [email protected] (live chat & email support; verification, deposits, withdrawals, app issues) |
| General Enquiries | [email protected] (billing, corporate, media, privacy requests) |
| Affiliate Enquiries | [email protected] (partner sign-ups, commissions, tracking, creatives) |
| Phone | +61 2 8391 4729 (calls & SMS; SMS alerts for account notices) |
| Working Hours | Customer support: 24/7. Affiliate team: Mon-Fri, 09:00-18:00 AEDT. Email replies Mon-Fri, 09:00-18:00 AEDT. |
Contact by email
Email is the preferred contact method for detailed requests, account-related issues or situations that require explanations or documents. Please include a clear subject line, your full name and up-to-date contact details, plus any relevant references or screenshots, so we can process your request without delay. We aim to respond promptly once we have complete information.
Send us a message
Response Time
Contact support via live chat or email. Most inquiries are answered within one business day. Simple account and payment queries often get same-day replies; complex disputes, KYC checks or technical investigations may take longer depending on their nature. We’ll keep you updated by email and in-app messages while your case is being reviewed.
Feedback
Tell us what you think - share feedback, suggestions or ideas to help improve the site. We review every message carefully and use your input to refine features, fix issues and make navigation clearer. Send a short note via live chat or email and we’ll consider it for upcoming updates to improve the service and your experience.